Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).

If you need to return an item, simply email us at orders@arksupplies.com.au with your order number. Reply usually with-in 24 hours.

Shipping

We ship Australia wide only.

When you place an order, we will estimate the shipping for you. Maximum rate to some states is $9.95.

Note, FREE Shipping is offered for orders over $120. 

Most orders are processed and packed with-in 48 hours, however if some items are out of stock ther can be a 1-2 week delay. If the delay is longer than 1 week we will email you to keep you informed.